Frequently Asked Questions

Will wall decals work on any wall?

Our wall decals are designed for interior use and will work with most walls. There can, however, be some walls and surfaces that will not work. Walls with a heavy texture or certain paints (oil-based, anti-mildew, anti-stain, some voc-free may cause issues).
We can't guarantee our decals will work on your walls but we mail out free test samples so you can be sure. Contact us for free testers.

Can I apply wall decals to a freshly painted wall?

No, the paint will need to fully off-gas prior to application of a decal. This can take 2-4 weeks after painting.

If my decal is not sticking to the wall, what do I do?

If the decal is on the wall with the transfer paper, leave the transfer paper on the wall with the decal and contact us.

Are the shipping schedules guaranteed?

No, we can only guarantee shipping times if the shipping is upgraded to a guaranteed schedule.
Please note, there can be delays and other unforeseen events that extend shipping times.
If you need your order quickly we are happy to provide quotes.

Do you accept all returns?

No, we accept returns on a case by case basis.
There are no returns on custom orders or digital downloads.
Please contact us for information on returns.

Are your wall decals reusable?

No. They are intended for a one-time use, that is why it's important to make sure you have the decal in the desired location prior to installation.